What % of your calls actually get scored?
Reps times calls, divided by the review your managers can really do. Most teams we meet land between 2% and 12%. Get your number.
25 of 800 calls seen each month. The rest happen unobserved.
When you only score 3.1% of your calls, misses like these go unseen, uncoached, and repeated.
Triple Session turns the gray dots blue. Every recorded call scored against your playbook — see it run on your own calls first.
The other 97% is where the habits live.
A handful of reviews a week stand in for hundreds of conversations. You can see the close rate — you can't see why. Which behaviors are winning and which are leaking stays a guess until the forecast call.
What we do about it: Triple Session scores 100% of recorded calls against scorecards built per call type — your playbook, sharpened by our point of view — and rolls it up so a manager coaches from a report instead of a sample. See the platform →
Prefer dollars to percentages? The other calculator prices the gap between your best rep and the rest. Cost of Improvement →
Score the other 97%.
Send us a handful of recorded calls and your playbook. You'll see them scored against your own criteria, and the rollup a manager would coach from.