Quantifying Customer Value: Two Questions to Justify Every Deal
Caliber (Formerly pclub.io)
YouTube creator
HBS Online
YouTube creator
Return on investment (ROI) is a foundational financial metric that measures how much profit an investment generates relative to its cost. This session breaks down the two forms of ROI—anticipated and actual—and walks through the standard formula: net profit divided by cost of investment, multiplied by 100. You will explore what positive, negative, and break-even returns signal about a project's performance, and discover how ROI can be applied both before a project begins and after it concludes. By grounding resource allocation decisions in ROI analysis, professionals can advocate more effectively for initiatives, prioritize competing opportunities, and build credibility when presenting financial cases to stakeholders.
Free plan, no credit card. Watching opens this session in the Triple Session app.
Caliber (Formerly pclub.io)
YouTube creator
Caliber (Formerly pclub.io)
YouTube creator
Caliber (Formerly pclub.io)
YouTube creator
How Triple Session works
Coaching fails when it is an event. Triple Session turns it into a loop: measure the gap, train against it, and check whether the next call moved.
01
Every call is recorded and scored against your own playbook, so the distance between what your team says and what the playbook asks for stops being a guess.
02
Patterns roll up across reps, deals, and objections. You see which behavior is costing pipeline, not just which rep is behind.
03
Training is assigned against that specific gap: short, expert-led sessions tied to the behavior you just measured.
04
Managers coach from evidence instead of memory. A scorecard, the moment in the transcript, and the one thing to practice next.
Start with the free plan and run the loop on your own playbook. No credit card, no procurement conversation.