AI Coach: find and fix deal issues before they result in closed-lost using AI

Prospecting for Leads

Reopening Closed Lost Deals

6 min
Average Score

Matt Doyon

Chief Executive Officer @ Triple Session

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Closing deals is often perceived as one of the ultimate goals for sales professionals. However, the reality is that not every prospect becomes a customer, and some opportunities end up in the closed lost category. But just because a deal didn't work out initially doesn't mean it's completely dead in the water. In fact, reactivating closed lost deals can be a powerful and cost-effective strategy to boost sales and revenue. In this blog post, we will explore the mindset, process, and specific steps to effectively re-engage closed lost opportunities.

The Unique Nature of Closed Lost Deals

Closed lost deals are unique. These prospects have already declined your offer once, which means approaching them again requires a different mindset and approach. Reactivating a closed lost opportunity is not as simple as flipping a switch. It requires a unique attitude and process to maximize the chances of success.

Deal nurturing is an ongoing process that involves keeping closed lost opportunities warm, fostering relationships, and staying relevant. It's crucial to maintain an ongoing, encouraging, and credibility-building educational narrative to keep the conversation alive. The goal is to stay on the prospect's radar, nurture the relationship, and provide ongoing value and education.

Not all closed lost deals are created equal. Some opportunities are simply not worth pursuing further, as they may not align with your target market or have a low likelihood of conversion. It's essential to identify the right closed lost deals to tap into for reactivation. Focus on high-value prospects and those that share similarities with your ideal customer profile.

Priming Closed Lost Deals

Before reengaging with closed lost opportunities, it's crucial to prime them effectively. Priming involves creating logical moments and value-based conversations that spark the prospect's interest and willingness to reconsider your offer. There are four specific logical moments to look out for while priming closed lost deals:

1. Client Changes

Keep a close eye on any significant changes happening within the client's business. Set up Google alerts to receive notifications about press releases, announcements, new initiatives, projects, products, or expansions. By staying informed about client changes, you can initiate conversations based on their evolving needs and demonstrate your commitment to assisting them in achieving their goals.

2. Case Study Changes

Case studies can be powerful tools to showcase your capabilities and build credibility. If you have recently signed a high-profile client or achieved notable results for a similar company in the prospect's industry or geography, leverage these successes as logical moments to restart the conversation. Highlight how your solution has positively impacted other clients and explain how it could do the same for the closed lost opportunity.

3. Market Changes

Monitor industry trends, regulatory shifts, and market changes that are relevant to the prospect's business. Use tools like Google Alerts, industry publications, and LinkedIn to stay updated. These changes offer opportunities to educate the prospect on how your offering can address emerging challenges or capitalize on new opportunities. Sharing valuable insights and updates will position you as a trusted advisor and keep the conversation flowing.

4. Offer Changes

If your product or service has undergone significant improvements or you've introduced new features that directly address the problem that led to the closed lost status, it's essential to inform the prospect. Explain how your solution has evolved and can now provide additional value or solve new challenges. Additionally, if there's a price increase associated with these changes, communicate it to the prospect transparently and create a sense of urgency by highlighting the advantages of acting soon.

The Three Steps to Reactivate Closed Lost Conversations

To effectively reopen closed lost conversations, follow these three key steps:

Step 1: Check your Confidence Level

Strike the right balance between confidence and humility when reaching out to closed lost prospects again. Avoid being overly arrogant or insecure. Remember, the focus is on providing value and helping the client, not simply selling a product. Reflect on the progress you've made since the first interaction, but don't let it make you skip essential steps. Approach each conversation with a fresh mindset and demonstrate genuine interest in assisting the prospect.

Step 2: Craft a Value-Based Story

Develop a value-based narrative that focuses on the client's interests and challenges. Avoid talking extensively about your product, solution, or pricing. Instead, emphasize the value your offering can deliver and tailor the story to align with the prospect's needs. Capitalize on the logical moments identified during the priming phase and demonstrate how your solution can positively impact their specific situation.

Step 3: Make an Ask

Once you have established a value-based conversation, it's time to make an ask. Request a discovery meeting to dive deeper into the prospect's current challenges and explore how your solution can address those pain points. Frame the “ask” around problem-solving and education rather than a sales pitch. Remember, less is more – keep the ask focused, concise, and value-driven.

Reactivating closed lost deals is a valuable strategy that can generate substantial results for your sales team. By maintaining ongoing conversations, nurturing relationships, and providing value-based education, you can increase the chances of winning back prospects who previously declined your offer. Remember to approach closed lost deals with a unique attitude, select the right opportunities for reactivation, prime them effectively, and follow the three-step process to reopen conversations. With the right mindset and approach, closed lost deals can become a channel for future success and revenue growth.

Watch the previous sessions about Reopening Closed Lost Deals here.

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