AI Coach: find and fix deal issues before they result in closed-lost using AI

Diagnostic Strategy

Diagnostic Arc

10 min
Average Score

Matt Doyon

Chief Executive Officer @ Triple Session

Watch Session

Have you ever wondered how top sales professionals consistently close deals and build strong client relationships? It's not just about having a great product or a charismatic sales pitch. In the world of sales, especially consultative sales, the secret weapon is often a well-executed diagnostic call. A staggering 56% of top-performing sales reps prioritize understanding customer needs over all other sales tasks.

The Jewel in the Crown: Diagnostic Calls

A diagnostic call is more than just another conversation with a prospect. It is the cornerstone of any effective consultative sales process. A well-planned and executed diagnostic call sets the stage for the entire sales journey. It's about diving deep into the client's needs, challenges, and goals.

Six Key Benefits of a Structured Diagnostic Approach

  1. Organization: A structured approach ensures that no critical details are missed. This level of organization is supremely valuable, both for the sales rep and the client.
  2. Professionalism: By following a specific framework, sales reps communicate experience and expertise. This helps in building trust and credibility with the client.
  3. Expectation Setting: Clear communication of the call's agenda reduces stress and encourages client participation, making the process more collaborative.
  4. Control: A well-structured call allows the sales rep to maintain control over the conversation flow, ensuring that all necessary topics are covered.
  5. Efficiency: A systematic approach saves time and quickly gets to the heart of the issues, making the conversation more productive.
  6. Iteration: Breaking down the call into specific elements allows for continuous improvement, enhancing the overall quality of the sales process.

The Diagnostic Arc: A Blueprint for Success

The Diagnostic Arc is a comprehensive framework designed for maximum efficacy in sales calls. It consists of eight fundamental steps:

  • Rapport Building: Establishing a connection with the client is crucial. A rapport makes the client more relaxed and receptive.
  • Verbal Agenda Setting: This step involves laying out the plan for the call, ensuring transparency and professionalism.
  • Investigation: Here, the sales rep delves into understanding the client's current status and challenges.
  • Placement Test: This step helps in determining where the client stands in their buyer's journey.
  • Solution Education: Focused on educating the client about potential solutions without pushing a specific product.
  • Solution Confirmation: Ensuring the client understands and agrees with the proposed solutions.
  • Pre-Objection Handling: Addressing potential objections before they arise by discussing hypothetical scenarios.
  • Next Steps: Clearly define the actions to follow, maintaining momentum, and alignment.

Why Embrace the Diagnostic Arc?

Embracing the Diagnostic Arc in sales calls transforms the quality of client interactions. It's not just about selling a product; it's about solving a problem and offering a path to a better future. Sales reps become advisors, guiding clients through their challenges towards optimal solutions.

In the current market, where clients are more informed and have higher expectations, the Diagnostic Arc offers a structured yet flexible approach to understanding and meeting their needs. This approach is about making every conversation count, building lasting relationships, and consistently delivering value.

Remember, the Diagnostic Arc is not a one-size-fits-all solution. It's a starting point, a guide to be tailored to each unique client interaction. The strength of this approach lies in its adaptability and focus on continuous improvement.

The Diagnostic Arc is more than just a sales technique; it's a mindset shift. It's about moving away from transactional selling to building meaningful, consultative relationships with clients. By adopting this approach, sales reps can enhance their effectiveness, build better client relationships, and ultimately, achieve greater success.

To delve deeper into the nuances of the Diagnostic Arc and how it can revolutionize your sales approach, watch this session to learn more about this critical aspect of the consultative sales process.

How Triple Session works

Training, Testing, & Feedback

Triple Session's proven formula accelerates your sales performance through consistent, organized practice, backed by measurable results.

Watch a session

Bite-Sized Knowledge

Our expert-led video sessions simplify complex sales concepts into easy-to-digest 5-15 minute videos for better retention.

Test your understanding

Test Your Understanding

After each session, there will be a quiz to test your understanding and help you improve on any areas that need more attention.

Evaluate and Grow

Evaluate and Grow

Get progress snapshots after each quiz to track your improvements and achieve your sales mastery goals.