AI Coach: find and fix deal issues before they result in closed-lost using AI

Leadership Skills

How to Say Anything to Anyone

15 min
Average Score

Shari Harley

Trainer at Candid Culture Business

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In the bustling heart of New York City, a pivotal training session was conducted for a prominent anesthesiology practice. A cluster of adept practice managers linked to the hospital attended this session, which delivered insights transcending mere soft skills. The story unfolded when a practice manager approached the speaker, her dilemma plain to see. She'd spent years trimming her subordinate's role, hoping to salvage something manageable. This scenario isn't unfamiliar – sales leaders often wrestle with employees who struggle to adapt, clinging to old ways.

Statistics reveal that 85% of job success hinges on finely honed interpersonal skills. Yet, reluctance to provide candid feedback persists, often fueled by fear of offending or alienating colleagues. Isn't it fascinating how seemingly small adjustments can significantly impact outcomes?

A Culture of Candor: The Booger in the Room

Imagine a scene in a company called “Boulder”, where a cohesive group of around 65 individuals came together for an immersive session aimed at fostering candid conversations. In the midst of this assembly, one individual conspicuously sported an unintended accessory – a visible booger. Throughout the day, this glaring inconvenience remained unaddressed. The reason? A collective apprehension that speaking up might embarrass the person. Here's a question to ponder: Is it kinder to ignore the situation or to help someone avoid a potentially more embarrassing situation later?

Crafting a Formula for Tough Conversations

In this age of reluctance, a pressing need for an actionable solution emerges. The speaker proposed an eight-step formula for confronting challenging conversations head-on. It was an engaging endeavor – demonstrating how to address an employee's inappropriate clothing, their body odor, or their tendency to text during patient interactions. The underlying principle? A strategic blend of empathy, honesty, and a focus on growth.

Taming the Defensiveness

In this voyage towards fostering open discussions, encountering defensiveness is par for the course. People are wired to feel defensive, to shield their egos from criticism. It's an art to recognize this reaction as a normal defense mechanism rather than a personal attack. This formula can be a game-changer, redefining your approach to feedback, and ultimately paving the way for a culture of growth.

Taking the Plunge: Initiating the Conversation

Effective communication isn't just a skill, it's a transformative strategy. The initial step is to approach the conversation delicately – a simple "Do you have a second?" paves the way. Progressing, the conversation takes shape, systematically addressing the concern while emphasizing its impact. This methodical approach empowers leaders to navigate through potentially awkward conversations with a clear purpose.

The Road Ahead: Honesty is the Best Policy

Embarking on the journey of constructing a culture of candor, doubts may linger. What if the recipient reacts negatively? What if this stymies our relationship? Tomorrow's session delves deeper into the intricacies, arming you with strategies to create an environment conducive to open dialogues. The vision? An atmosphere where transparent feedback fosters growth without undue stress.

Resources for Success:

For those eager to explore this formula further, an expanded version and an actionable breakdown are available on a designated website link. The power of mastering feedback lies in your hands – a proactive choice to enhance the way you communicate, influence, and drive growth.

Acknowledging the Pillars of Our Community: Sponsors

As we conclude, let's take a moment to acknowledge the integral role played by our sponsors and exhibitors in making events like these possible. These interactions are more than mere encounters; they fuel the continued evolution of your professional journey.

Embrace the Challenge: Cultivate a Culture of Growth

A journey of a thousand miles begins with a single step, and your stride towards transparent, growth-oriented communication starts here. This session promises to expand your skill set, ensuring that you can not only navigate feedback but embrace it. The road to success is paved with candor, and your voyage begins today.

If you're intrigued by the insights shared here, delve deeper into the art of candid communication. The speaker will unravel strategies that empower you to craft an environment conducive to open conversations. This session isn't just an opportunity; it's a transformative step towards redefining how you navigate the world of feedback and growth. If you want to dig deeper into radical candor, this other session is for you!

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