AI Coach: find and fix deal issues before they result in closed-lost using AI

Sales Process

Customizing a Mutual Action Plan

14 min
Average Score

Matt Doyon

Chief Executive Officer @ Triple Session

Watch Session

In today's complex sales environment, mutual action plans are essential for success. These plans provide a structured approach to managing sales projects, ensuring that every detail is addressed and all stakeholders are engaged.

Why Are Mutual Action Plans Important?

Complex Sales Require Organization

With more buyers and influencers involved in each deal, sales have become like herding cats. A mutual action plan helps you manage the sale like a project, keeping everyone engaged and involved. It's crucial to maintain attention to detail to ensure that you are invested in the process.

Creating a Mutual Action Plan

Curation of the Mutual Action Plan
  1. Buyer's Journey: Pulling together the different pieces of the buyer's journey and the sales process.
  2. Template: Structuring and organizing a template for a mutual action plan, which should cover 80% of the work needed.

This template is effectively 80% of the work that needs to be done, which you should bring to the conversation before you even get into your next mutual action plan with a prospect. The remaining 20% involves customizing it for each specific prospect.

Customizing the Mutual Action Plan

Three Key Components:
  1. Setting the North Star
  • This is the ultimate goal and impact you aim to achieve.
  • Re-establish focus on the North Star throughout the conversation.
  1. The North Star is not just about getting a contract signed; it's about delivering results for the customer and ensuring the project aligns with their goals. This helps maintain urgency and momentum in the sales process.
  2. Assembling the Team Members
  • Right People: Identify and involve the right people from both sides.
  • Ensure everyone knows their roles and contributions.
  1. Early in the process, work with your prospect and champion to uncover who is involved. Having been there before, suggest based on past experience who should be involved, from IT and purchasing to finance and technical reviewers.
  2. The Holy Trinity of Project Management
  • Single Person: Each task should be owned by a single person.
  • Objective: Clear objective for each task.
  • Timeline: Set deadlines for each task.
  1. The holy trinity of project management emphasizes that there should be one person with one objective and a task with a timeline. This ensures accountability and clarity in the project tasks.

Benefits of a North Star

  • Goal Clarity: Provides clear direction and helps maintain focus.
  • SMART Goals: Should be specific, measurable, attainable, realistic, and time-bound.

The North Star should be a SMART goal—specific, measurable, attainable, realistic, and time-bound. This provides clear direction and helps maintain focus and urgency throughout the sales process.

Involving Stakeholders

  • Identify Stakeholders: Know who needs to be involved early in the process.
  • Multi-threading: Involve multiple stakeholders to ensure a collaborative approach.

Identifying and involving the correct team members from both sides is crucial. This ensures that everyone knows their roles and contributions, fostering a collaborative and effective project management approach.

Avoiding Common Pitfalls

  • Identify Detractors: Recognize and address potential detractors early to avoid sabotage.
  • Clear Roles: Ensure each team member knows their role to avoid confusion and ensure accountability.

Identifying detractors early helps address their concerns and reduce the risk of them sabotaging the deal. Ensuring each team member knows their role avoids confusion and ensures accountability.

Practical Application

Salespeople should practice creating and using mutual action plans in their sales processes. Practice makes progress. By regularly applying these principles, you can enhance your sales efficiency and effectiveness.

Salespeople who consistently set a North Star, involve the right stakeholders, and follow the holy trinity of project management will find their sales processes running more smoothly and effectively. This approach helps maintain focus, build consensus, and ensure that all tasks are completed on time.

Mutual action plans are critical in modern sales, providing structure, clarity, and organization. By setting a clear North Star, assembling the right team, and following the holy trinity of project management, sales teams can navigate complex sales environments effectively.

Good luck implementing mutual action plans in your sales strategy! Consistent application of these principles will lead to greater sales success, more satisfied customers, and a more efficient sales process.

Key Takeaways

  1. Focus on the Problem and Impact: Ensure your North Star is clear and addresses the problem and impact.
  2. Identify Key Stakeholders: Know the roles and expectations of key stakeholders.
  3. Establish the Holy Trinity: Assign clear tasks, objectives, and timelines to ensure accountability.

By focusing on these key takeaways, sales professionals can ensure their mutual action plans are effective and lead to successful sales outcomes. Implement these strategies in your sales process to see improved results and stronger relationships with your prospects.

How Triple Session works

Training, Testing, & Feedback

Triple Session's proven formula accelerates your sales performance through consistent, organized practice, backed by measurable results.

Watch a session

Bite-Sized Knowledge

Our expert-led video sessions simplify complex sales concepts into easy-to-digest 5-15 minute videos for better retention.

Test your understanding

Test Your Understanding

After each session, there will be a quiz to test your understanding and help you improve on any areas that need more attention.

Evaluate and Grow

Evaluate and Grow

Get progress snapshots after each quiz to track your improvements and achieve your sales mastery goals.