Rapport-building Tactics
Discover how to listen actively and ask questions that lead to deeper understanding.
Rapport-building Tactics
Matt Doyon, Mary Daphne, Ray Corcoran and more.
- 11 bite-sized video sessions
- Gamified quiz after each session
- Downloadable resources
Who is this course for?
1
Sales reps who want to improve their ability to connect with prospects on a personal level.
2
Customer service professionals looking to improve client satisfaction through better rapport.
3
Anyone in client-facing roles aiming to strengthen relationships through effective communication techniques.
What you'll learn
Course content overview
11 sessionsYour Vocal First Impression
1 minHow to Build Rapport with Anyone Authentically From Explearning
12 minHow to Build Rapport with Clients (6 Easy Steps Anyone Can Do)
12 minHow to Ask Good Questions and Build Rapport with Anyone
9 minUnderstanding Rapport
10 minResearch-based Rapport Building
10 minNon-research-based Rapport
14 minRapport Building Best Practices
11 min4 Easy Steps to Immediately Connect with Any Prospect in Sales
7 minBuilding Rapport by Listening and Asking Questions From The Wolf of Wall Street
7 minHow to Win Friends and Influence People (by Dale Carnegie)
9 min
Build Stronger Relationships with Customers
Master Active Listening and Questioning
Learn techniques that show you’re truly listening to your clients, making them feel heard and understood.
Adapt to Various Communication Styles
Understand and adapt to different client personalities, making every interaction more personal and impactful.
Influence and Connect Authentically
Use genuine communication to influence and build lasting relationships with clients.
What other sales reps are saying
“There's so much I need to be at the top of my game when selling, from prospecting to rapport-building, running great discovery, presenting, negotiating, not to mention general professional skills like time management and emotional intelligence. With Triple Session, I find everything I need to learn and practice in one place and it's easy to track progress.”
“The Triple Session training has been an invaluable asset for me as an Account Executive When you have been an AE for a while you can start getting complacent with your sales process. This training was key to helping me refine my skills in getting much deeper in discovery, selling to decision-makers, and closing bigger deals.”
“I have been using Triple Session since I was a junior Salesrep to learn the whole sales process and everything related. Today, as a Senior BDM, it continues to help me at the same level in sharpening all my skills- from the basic to the advanced ones. Definitely is a tool which helps me to deliver at the highest level.”
THE TRIPLE SESSION METHODOLOGY
Boost your sales results with the science of learning
We built Triple Session to replace boring and outdated sales training that just doesn't work. How? Using the science of micro-learning and habit-building.
Learn
Learn complex sales concepts turned into easy-to-digest lessons packed with actionable tactics, from 2 to 12 minutes each.
Practice
Take a quiz after each lesson with immediate feedback on your answers, consolidating what you learned from the instructor.
Measure
Review score and accuracy to understand your performance, and stay accountable with weekly training goals and competition.