AI Coach: find and fix deal issues before they result in closed-lost using AI
Back to Courses

Rapport-building Tactics

Discover how to listen actively and ask questions that lead to deeper understanding.

Course by
This course has sessions from
Matt Doyon, Mary Daphne, Ray Corcoran and more.
What's included
  • 11 bite-sized video sessions
  • Gamified quiz after each session
  • Downloadable resources
"people want to be heard, this course shows you how"
"its all about building trust and relationships"

Who is this course for?


Sales reps who want to improve their ability to connect with prospects on a personal level.


Customer service professionals looking to improve client satisfaction through better rapport.


Anyone in client-facing roles aiming to strengthen relationships through effective communication techniques.

What you'll learn

Course content overview

11 sessions
  • Your Vocal First Impression

    1 min
  • How to Build Rapport with Anyone Authentically From Explearning

    12 min
  • How to Build Rapport with Clients (6 Easy Steps Anyone Can Do)

    12 min
  • How to Ask Good Questions and Build Rapport with Anyone

    9 min
  • Understanding Rapport

    10 min
  • Research-based Rapport Building

    10 min
  • Non-research-based Rapport

    14 min
  • Rapport Building Best Practices

    11 min
  • 4 Easy Steps to Immediately Connect with Any Prospect in Sales

    7 min
  • Building Rapport by Listening and Asking Questions From The Wolf of Wall Street

    7 min
  • How to Win Friends and Influence People (by Dale Carnegie)

    9 min

Build Stronger Relationships with Customers

Master Active Listening and Questioning

Learn techniques that show you’re truly listening to your clients, making them feel heard and understood.

Adapt to Various Communication Styles

Understand and adapt to different client personalities, making every interaction more personal and impactful.

Influence and Connect Authentically

Use genuine communication to influence and build lasting relationships with clients.

What other sales reps are saying

“There's so much I need to be at the top of my game when selling, from prospecting to rapport-building, running great discovery, presenting, negotiating, not to mention general professional skills like time management and emotional intelligence. With Triple Session, I find everything I need to learn and practice in one place and it's easy to track progress.”

Julia Moss
Account Executive

“The Triple Session training has been an invaluable asset for me as an Account Executive When you have been an AE for a while you can start getting complacent with your sales process. This training was key to helping me refine my skills in getting much deeper in discovery, selling to decision-makers, and closing bigger deals.”

Rudi Ribeiro
Principal Account Executive

“I have been using Triple Session since I was a junior Salesrep to learn the whole sales process and everything related. Today, as a Senior BDM, it continues to help me at the same level in sharpening all my skills- from the basic to the advanced ones. Definitely is a tool which helps me to deliver at the highest level.”

Maria Valadares
Senior Business Development Manager


Boost your sales results with the science of learning

We built Triple Session to replace boring and outdated sales training that just doesn't work. How? Using the science of micro-learning and habit-building.


Learn complex sales concepts turned into easy-to-digest lessons packed with actionable tactics, from 2 to 12 minutes each.


Take a quiz after each lesson with immediate feedback on your answers, consolidating what you learned from the instructor.


Review score and accuracy to understand your performance, and stay accountable with weekly training goals and competition.