CS Negotiation Techniques
Master the art of negotiation in customer success by exploring advanced strategies, thorough preparation practices, and impactful execution techniques to drive win-win outcomes.
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Laura Kightlinger
CS Leader and Advisor, former VP of Customer Success @ Seismic- 6 bite-sized video sessions
- Gamified quiz after each session
- Downloadable resources
Who is this course for?
1
Customer success managers looking to maintain their trusted advisor status and build true partnerships in commercial conversations with customers.
2
Renewal managers aiming to build confidence and competence in maximizing value in contract negotiations.
3
CS leaders wanting to level-up and scale the coaching they provide their teams on negotiations, to retain and grow revenue.
What you'll learn
Course content overview
6 sessionsIntro to Win-Win Customer Negotiations
15 minCS Negotiation Prep: Understanding Your Customer
21 minCS Negotiation Prep: Understanding Your Business
13 minCS Negotiation Execution: The Fundamentals
7 minCS Negotiation Execution: Role Play Examples
18 minCS Negotiation Strategy: Mindset Tactics
15 min
Master the Art of Negotiation in CS
Develop Bullet-Proof Strategy
Cultivate your big-picture thinking and ability to structure an effective negotiation that leads to strong partnerships with customers.
Prepare with Precision and Confidence
Learn how to run due diligence for both your customer and your business to prepare offers that will maximize mutual value.
Execute as a Trusted Advisor
Elevate the way you lead negotiation conversations, by maintaining the right mindset and communication methods leading to higher gross and net retention.
What other sales reps are saying
“There's so much I need to be at the top of my game when selling, from prospecting to rapport-building, running great discovery, presenting, negotiating, not to mention general professional skills like time management and emotional intelligence. With Triple Session, I find everything I need to learn and practice in one place and it's easy to track progress.”
“The Triple Session training has been an invaluable asset for me as an Account Executive When you have been an AE for a while you can start getting complacent with your sales process. This training was key to helping me refine my skills in getting much deeper in discovery, selling to decision-makers, and closing bigger deals.”
“I have been using Triple Session since I was a junior Salesrep to learn the whole sales process and everything related. Today, as a Senior BDM, it continues to help me at the same level in sharpening all my skills- from the basic to the advanced ones. Definitely is a tool which helps me to deliver at the highest level.”
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