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Communication Styles

Connect with customers by understanding and adapting to their communication styles using models like DISC and Social Styles.

Course by
Matt Doyon

Matt Doyon

CEO @ Triple Session
What's included
  • 10 bite-sized video sessions
  • Gamified quiz after each session
  • Downloadable resources
"as always, Matt delivers practical and actionable insights"
"It's a must for anyone in a customer-facing role"

Who is this course for?


Sales professionals looking to enhance their communication skills to better connect with diverse customers.


Customer service representatives seeking to improve their ability to adapt their communication style to meet customer needs.


Team leaders aiming to foster better communication within their teams by understanding the various communication styles.

What you'll learn

Course content overview

10 sessions
  • Intro to Social Styles

    6 min
  • Social Styles - Driver

    14 min
  • Social Styles - Expressives

    12 min
  • Social Styles - Amiables

    13 min
  • Social Styles - Analytics

    11 min
  • Buyer Profiles

    11 min
  • Sales Personas

    11 min
  • The Go Getter

    12 min
  • The Teacher

    10 min
  • The Skeptic

    12 min

Optimize Your Communication for Sales Success

Identify and Adapt to Different Communication Styles

Gain insights into the DISC and Social Styles models and learn how to identify and adapt your communication to align with your customer's style.

Master Active Listening

Develop your active listening skills to better understand customer needs and build stronger, more meaningful connections.

Overcome Communication Barriers

Learn strategies to overcome common communication barriers, ensuring clear and effective interactions with customers.

Meet your instructor

Jed Mahrle Advanced LinkedIn Prospecting Course Video Intro

What other sales reps are saying

“There's so much I need to be at the top of my game when selling, from prospecting to rapport-building, running great discovery, presenting, negotiating, not to mention general professional skills like time management and emotional intelligence. With Triple Session, I find everything I need to learn and practice in one place and it's easy to track progress.”

Julia Moss
Account Executive

“The Triple Session training has been an invaluable asset for me as an Account Executive When you have been an AE for a while you can start getting complacent with your sales process. This training was key to helping me refine my skills in getting much deeper in discovery, selling to decision-makers, and closing bigger deals.”

Rudi Ribeiro
Principal Account Executive

“I have been using Triple Session since I was a junior Salesrep to learn the whole sales process and everything related. Today, as a Senior BDM, it continues to help me at the same level in sharpening all my skills- from the basic to the advanced ones. Definitely is a tool which helps me to deliver at the highest level.”

Maria Valadares
Senior Business Development Manager

Already available when you sign up

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  • Gamified learning (quiz, scores, leaderboard, badges, and more)
  • Public profile to showcase progress tracking and growth
  • Access to a global sales community
Expanse Illustration

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